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Problem Page



Descriptions of, and solutions to, problems with access to my website.

File Not Found? Site Not Responding? Display Problems? Slow Downloads?

Having problems accessing parts of my website??

From studying the daily log of visits to my website, I'm aware that a few of you have experienced difficulties when attempting to access some of my webpages. I've described below some typical problems, why they happen, and what you can do to solve them.
If your particular problem isn't included, please e-mail me, John Ball, via my Contact Page, and describe the problem to me. I'll acknowledge your e-mail, and do my best to find a solution.


  1. File Not Found messages
    These often mean that the page you are trying to access does not exist. There are a number of possible reasons why this could be:
    1. There's an error in the file-name you've entered into your web browser.
      Check very carefully to make sure the address is absolutely correct. Webpage files end in either "htm" or html". On my website, the only webpage address ending in "html" is: http://www.jlb2011.co.uk/index.html - all my other webpages end in "htm".
    2. The file-name you've entered is one that I'm no longer using or have moved.
      I'm continually developing my website, and this often means removing or renaming some of my existing files, or moving them to a different location on my website. If you bookmark any of my webpages in your web browser's list of favourite sites, make sure you bookmark one of the "gateway" pages, whose addresses are rarely changed. The two permanent addresses are:
    3. There's a faulty link on my website.
      I include many "external links" which connect with websites elsewhere on the World Wide Web. Some of these websites go off-line or change their address. If you find that one of my external links does not work, please e-mail me via my Contact Page and let me know. I can then either correct the link or remove it.
     

  2. Website Not Responding
    Occasionally, you may be unable to get into my website at all - not even through one of my two main gateway pages. If you can access other websites, but not mine, this could be because:
    1. My homepage server is busy.
      The homepage server is the computer used by my webhosting company (HostPapa) to store all its customers' homepages. You connect to the homepage server whenever you access my website. At peak times the homepage server may become overloaded due to heavy demand. If this is so, try again later.
    2. My homepage server is off-line.
      This could be due to an unexpected fault on the server, or due to planned maintenance. HostPapa provides a reliable service and unexpected outages are rare. If HostPapa notifies me in advance that maintenance is planned, I place an advance warning notice on my "Website News" page.
     

  3. Display Problems
    You may find that some of my webpages do not display properly, particularly when lots of images are involved. Images may be pushed over to one side, or text may not wrap round the images properly. This could be for one or more of the following reasons:
    1. Computer monitor screen resolution configured differently.
      I design my webpages to be viewed optimally on a monitor displaying at a resolution of 800 x 600 pixels or higher. If your monitor is set to a lower resolution, e.g. 640 x 480 on an old 15 inch cathode ray tube screen, you may find the layout of my pages is disrupted. I have fine-tuned all of my webpages so they will not be badly affected by being viewed on different screen settings.
    2. Different text size or choice of font.
      I compose my webpages using medium text size, and using the Times New Roman font. If you have different settings selected on your web browser, the text may occupy more (or less) space than I have allowed for. This may cause the layout to be disrupted.
    3. Web browser incompatibility.
      I test my webpages using the latest versions of the two most popular web browsers: Chrome and Mozilla Firefox. Although there are some differences between these browsers, I try to ensure that my webpages display properly on both of them. If you are using an alternative browser, or an out of date version of either of the ones I've mentioned, you may find the layout is affected.
      I'd like feedback on this if possible - e-mail me at via my Contact Page with details.
     

  4. Slow Downloading
    This could be caused by:
    1. Large or multiple files.
      Some of my webpages contain 10 or 12 images, which unfortunately may take a minute or two to download when using a slow connection to the Internet. I try to strike a balance between having images of acceptable quality and images which download in a reasonable time. I've designed the pages so that text supporting the images will usually download quickly, so you at least have something to read while the images download.
    2. Low data transfer rate.
      Slow downloading can be caused by congested Internet traffic (try again later), and/or by limitations in your internet connection.

More problems and solutions will follow as and when necessary.....


Details of each website feature (for newcomers) Direct links to each website feature (for regulars) Advance news of new developments on my website Summary of all the latest updates Gateway to Welsh Family History Archive You are already on this page! A link to the main 'gateway' page to my entire website